Customer Care & Satisfaction Policy

At NeoClean Solutions, your satisfaction is our top priority. We stand behind the quality of our services with a 24-Hour Fix-It Promise. If something isn’t right, we’ll make it right.

Our Promise to You

• If you are not satisfied with your cleaning service, please notify us within 24 hours of service completion. Concerns reported after 24 hours may be reviewed and addressed on a case-by-case basis at our discretion.

• Once we receive your concern, we will schedule a prompt re-clean of the affected areas—typically within a few days, depending on staff availability—at no additional cost.

• Our goal is to ensure every client feels confident, cared for, and satisfied with their experience.

How to Submit a Concern

1. Fill Out Our Customer Escalation Form – Provide details about your concern so we can fully understand the issue.

2. Submit Within 24 Hours – Concerns must be submitted within 24 hours of service completion to qualify for our Fix-It Promise. Concerns reported after 24 hours may be reviewed and addressed on a case-by-case basis at our discretion.

3. Provide Photos or Videos – Clear photos or short videos help us verify and resolve your concern quickly.

Resolution Options

Depending on the situation, NeoClean Solutions may:

• Provide a complimentary touch-up or re-clean of the affected area(s), when feasible.

• Offer a service credit or discount toward a future booking.

• Propose an alternative resolution deemed reasonable under the circumstances.

📌 Important Notes:

• Eligibility Window – Our Fix-It Promise applies only to complaints submitted within 24 hours of service completion.

• Response Time – Once a complaint is received, we will aim to return and address the issue within 24 hours.

• Limitations – Resolutions apply only to the original cleaning service booked and are non-transferable to future services.

• Scope of Liability – NeoClean Solutions’ responsibility is limited to the cost of the original service. We are not liable for indirect, incidental, or consequential damages.

• Client Cooperation – We may require access to the property to perform re-cleans or inspections.

📩 Need Assistance?
If you have questions about this policy or need immediate help, please contact us:

NeoClean Solutions Customer Care
✉️ Email: [email protected]
📞 Phone: (813) 670-8440