At NeoClean Solutions LLC, we understand that plans can change. Please review our cancellation and reschedule policies carefully. By confirming your booking, you agree to the terms outlined below:
Free Cancellation: You may cancel your booking without any cancellation fee if the cancellation is made more than 48 hours prior to your scheduled booking time. We'll also fully refund or credit your payment.
Cancellation within 48 and 24 Hours: If you cancel your booking within 48 and 24 hours of your scheduled booking time, a cancellation fee of $50 will be incurred.
Less than 24 Hours Notice: For cancellations made within 24 hours of your scheduled booking, the cancellation fee will be 50% of the total booking amount or $100, whichever is greater.
Cancellation within 2 Hours / No-Show: Cancellations made within 2 hours of the scheduled booking time, or a failure to show up for your scheduled booking or provide access at the scheduled time, will result in a charge for the full price of the booking.
The reason we have these policies is to ensure our cleaning technicians receive enough hours. When you cancel or reschedule, it occupies a spot that could have been filled, impacting our technicians' ability to earn. These policies help us manage our schedule effectively and support our dedicated team.
We appreciate your understanding and cooperation. If you need to cancel or reschedule, please contact us as soon as possible. For any questions, you can reach us through our website at https://neocleansolutions.com or by calling us at
+1 813-670-8440.