At NeoClean Solutions LLC, we understand that plans can change. Please review our cancellation and reschedule policies carefully. By confirming your booking, you agree to the terms outlined below:
Free Cancellation: You may cancel your booking without any charge if the cancellation is made more than 72 hours prior to your scheduled booking time.
Cancellation between 72 and 48 Hours: If you cancel your booking between 72 hours and 48 hours of your scheduled booking time, a cancellation fee of $75 will be incurred.
Cancellation within 48 and 24 Hours: If you cancel your booking within 48 and 24 hours of your scheduled booking time, a cancellation fee of $100 will be incurred.
Same-Day Cancellation: For cancellations made on the same day as your booking, the cancellation fee will be 50% of the total booking amount or $100, whichever is greater.
Cancellation within 2 Hours / No-Show: Cancellations made within 2 hours of the scheduled booking time, or a failure to show up for your booking or provide access at the scheduled time, will result in a charge for the full price of the booking.
Free Reschedule: More than 72 hours prior to your scheduled booking time.
Reschedule between 72 and 48 Hours: Will incur a $25 fee.
Reschedule within 48 and 24 Hours: Will incur a $50 fee.
Same-Day Reschedule: Are 50% of the booking amount or $100, whichever is greater.
Rescheduling within 2 hours of your scheduled booking time: The full price of the booking will be charged.
The reason we have these policies is to ensure our cleaning technicians receive enough hours. When you cancel or reschedule, it occupies a spot that could have been filled, impacting our technicians' ability to earn. These policies help us manage our schedule effectively and support our dedicated team.
We appreciate your understanding and cooperation. If you need to cancel or reschedule, please contact us as soon as possible. For any questions, you can reach us through our website at https://neocleansolutions.com or by calling us at
+1 813-670-8440.